Frequently Asked Questions
Got questions? We’ve got answers.
Do you ship across Canada?
Yes! We ship to all provinces and territories across Canada. Orders are processed within 1-2 business days.
What’s your return policy?
We accept returns within 14 days of purchase for unopened, unused items in original packaging. E-liquids and opened products cannot be returned.
How do I earn loyalty points?
You earn points with every purchase. Sign up for a free account and points are automatically added to your balance. Redeem them for discounts on future orders.
Do you have a physical store?
Yes! Visit us at 1010 8 St E, Saskatoon, SK S7H 0S1. Open Mon–Fri 8am–10pm, Saturday 8am–10pm, Sunday 9am–9pm.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and e-transfer.
How long does shipping take?
Standard shipping takes 3-7 business days. Express options are available at checkout.
Is there an age requirement to purchase?
Yes. You must be 19+ years of age to purchase any vaping products. Age verification is required at checkout.
How do I track my order?
Once your order ships, you’ll receive a tracking number by email. You can also check your order status in My Orders on your account.
Do you offer bulk discounts?
Absolutely! We offer special pricing for bulk orders. Contact us directly for wholesale and bulk pricing inquiries.
Can I refer friends?
Yes! Our Refer a Friend program rewards both you and your friend with loyalty points when they make their first purchase.